Response to COVID-19

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At RMS Traders we are doing everything we can in order to reduce exposure and keep our customers and staff safe in line with the recommendations put in place by our Government.

We encourage our customers to use a free sampling function online. All samples are dispatched following strict hygiene standards. All RMS Traders stones will be available to purchase online where we have waived our credit card fee charges. 

We will be donating all Sample Tile Postage Fees and $20 of every $500 sale made toward Oxfam until the end of the financial year on June 30th. 

Oxfam Australia is working incredibly hard to support the world’s most vulnerable communities during the COVID-19 Pandemic. As one of the lucky businesses that are still able to operate and service our customers, we want to do as much as we can to help those who are less fortunate. 

While our borders are closed, we’re opening our hearts to those beyond them. In addition to funds raised RMS Traders will also be donating to Oxfam’s emergency response team

We have implemented high levels of hygiene practises by routinely disinfecting the display centres. Additionally, we ask that all customers implement social distancing techniques with our staff to ensure that we are interacting as safely as possible.

While we have staff members working from home, our staff are still contactable and able to provide support, advice and service as normal.

Deliveries will now be authorised with photographs so that signing on arrival is no longer needed.

We are determined to ensure that while we have put in place these safety measures our customers will not experience a change in the quality of service that we provide.

From RMS Traders, we hope you all stay safe and look after each other in these uncertain times.

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