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Stage 4 COVID Response

RMS Traders will still be operating and delivering during Stage 4 lock down in Melbourne and Geelong.  

Our staff are still contactable and able to provide support, advice and service as normal. Deliveries are authorised with photographs so that signing on arrival is no longer needed.

We are determined to ensure that while we have put in place these safety measures our customers will not experience a change in the quality of service that we provide.

Stage 4 Restrictions Melbourne 

In accordance with the Stage 4 Restrictions for businesses in Melbourne, our Hoppers Crossing showroom will close for the next 6 weeks. We will still be taking orders online and via (03) 9748 7788. Contactless deliveries will resume as normal. 

Existing Orders

All current orders will be unaffected by the change of restrictions. We will prepare your orders and deliver them contact-free within the expected time frame. 

New Orders 

Our staff are available to provide quotes and answer any questions regarding your orders as normal. You can contact us online, via email at sales@rmstraders.com.au or via (03) 9748 7788. With consideration for our reduced number of staff, new orders will be accepted and shipped within the standard time frame. 

Deliveries & Collections

Contact-free deliveries will continue as normal. If you have an urgent order, we suggest calling us so that we can prioritise it. 

When requested, contact-free customer collections will be available from our showroom by appointment only. Unfortunately customers are not permitted within our Hoppers Crossing showroom. Should you wish to collect your order, please call us on (03) 9748 7788 to arrange a collection time.

Stage 3 Restrictions Geelong

In accordance with the Stage 3 Restrictions for businesses in Geelong, our Mount Duneed showroom will remain open for customers while also offering online ordering and contactless deliveries. 

We ask that all customers who visit our showroom come wearing a mask. We have implemented high levels of hygiene practises by routinely disinfecting the display centres. Additionally, we ask that all customers implement social distancing techniques with our staff to ensure that we are interacting as safely as possible. If you are feeling unwell please stay at home. 

Interstate Customers

Interstate orders are not expected to change. We will continue to provide excellent service during this time. While we do not foresee any delays we ask for your patience over the coming weeks. For samples, advice or quotes, please contact the office as usual.

For all of the latest coronavirus restriction updates please visit dhhs.vic.gov.au or download the COVID app. 

Stay safe and healthy,
From RMS Traders

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Our Office is open 8:30am – 4:30pm Monday to Friday
and 10am – 2pm Saturday

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