Terms and Conditions
(a) These terms and conditions are between Grayville Pty Limited, trading as R.M.S. Indian Traders (ABN 26 006 903 000) (we, our or us) and you, the company, entity or individual who is purchasing any products or goods (Goods) from us through our website, by telephone, by email or from one of our showrooms (Showrooms). Our website is available at: https://www.naturalstonetiles.com.au (Site).
(b) By purchasing the Goods from us, via the Site, by telephone, by email or from our Showrooms or requesting we provide you with samples of our Goods, you agree:
- that you have reviewed and accept these Terms and Conditions for the Sale of the Goods (Terms); and
- that you have the legal capacity to enter into a legally binding agreement with us.
(c) You must not place an order for Goods unless you are at least 18 years old.
(a) You may order Goods from us through our Showroom, by telephone, by email, or as set out on the Site (Order). Any Order placed by you is an offer to purchase the Goods for the price notified (including the delivery and other applicable charges and taxes) at the time you place your Order.
(b) We may, at our absolute discretion, accept or reject an Order. We will endeavour to notify you of a rejection at the time of the Order or within a reasonable time thereafter.
(c) Each Order that we accept results in a separate binding agreement between you and us for the supply of Goods in accordance with the Terms.
(d) It is your responsibility to check the Order details and confirm the accuracy of all aspects of the Order, including the description of the Goods set out in the Order, the pricing, and your contact details before you submit your Order to us.
(e) When your Order has been confirmed, we will provide you with an Order confirmation, which may include an invoice with an order number, the delivery and billing addresses and a description of what was ordered.
(f) If you cancel your Order after we have accepted the Order, you will be liable for any costs that we have incurred, or that we cannot recover, as a result of that cancellation. In addition, if the Goods are products or goods we do not stock and we ordered from our suppliers on your behalf or if they are custom sized goods or products, your Order cannot be cancelled and you must pay us the full Price for the Goods as a debt due and payable. In certain circumstances, at our discretion, if the Goods are goods or products in stock, we may allow you to cancel the Order however any deposit paid will not be refunded.
(a) At our discretion, we may provide samples of certain Goods (tiles or pavers). If we offer samples, you may select up to 3 tile or paver samples.
(b) We do not charge you for samples, however you must pay for the delivery charges, which are currently $9.90 (subject to change at our discretion).
(c) Our sample sizes are up to 200mm x 200mm. You do not have to return the sample to us.
(d) No two pieces of stone will be the same. Subject to your rights under the Australian Consumer Law, we accept no responsibility in respect of any minor variations between Samples and the actual Goods provided.
4. Price and payments
(a) You must pay us the purchase price of the Goods that you order, plus any Australian GST and applicable delivery costs as advised by us (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable). We display delivery costs separately from the price of the Goods.
(b) If you place your Order on our Site, you must pay the Price upfront at the time of purchase. If you purchase by telephone, by email or in a Showroom, we may allow you to pay a deposit with the balance payable when the Goods are ready for collection or dispatch in accordance with the invoice we issue to you or we may require you to pay the Price upfront. Only once the Price has been paid in full will we provide you with the Goods.
(c) You must make payment for the Goods in cash, by cheque (if we authorise you to pay by cheque), by credit card (excluding American Express and Diners Club) or by any other payment method agreed by us.
(d) Payment is only received by us when we receive cash or when the proceeds of other methods of payment are credited and cleared in our bank account.
(e) If you fail to pay any invoice in accordance with clause 4(b), we may suspend the provision of any Goods under it until we receive payment. If you dispute an invoice, or any part of the invoice, you must notify us of your dispute in writing within 7 days of the date of our invoice, setting out full details of your dispute, and you must pay any undisputed portion of the invoice as set out in clause 4(b).
(f) If full payment has not been made against an invoice as set out in the Terms, we may (at our absolute discretion) immediately cease supplying Goods to you and/or charge you interest on the outstanding payment at a rate equal to the Reserve Bank of Australia’s cash rate, from time to time, plus 5% per annum, calculated daily and compounding monthly.
(g) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price.
5. Availability and cancellation
(a) All Goods and Orders are subject to availability. We do our best to keep products in stock and use reasonable endeavours to source any Orders from our third party suppliers.
(b) We reserve the right to cancel, at any time before delivery and for whatever reason, an Order that we have previously accepted, including where there is a considerable delay in dispatching your Order, or for any reason we cannot supply the Goods in your Order (for example for an event beyond our reasonable control). We will contact you using the details you provided when you placed your Order. You may choose to receive a refund or a store credit or to place your Order on backorder. If you choose a refund or store credit, any delivery costs you have paid for the Goods will be refunded to you. If you choose to place your Order on backorder, we will contact you to arrange delivery or collection once the Goods are available.
6. Delivery, collection, title and risk
(a) Where you request delivery of any Goods, we will deliver the Goods, eit her ourselves or through our third party delivery partners, to the delivery address you provide when placing your Order.
(b) Delivery costs will be advised by us when you place your Order and/or included in any applicable quotes.
(c) You acknowledge and accept that any date/time notified by us, or our delivery partners, for the delivery of the Goods is an estimate only. Delivery of the Goods may be subject to, or impacted by, third party providers, including but not limited to our delivery partners and the supplier of the Goods ordered. We accept no liability for any loss, damage or claim made in respect of a delay in the delivery of any Goods which is beyond our reasonable control.
(d) If you need to change the delivery date or delivery address, please notify us immediately in writing.
(e) We may, at our sole discretion, required you to sign for any Goods which are delivered. If we require such signature, and neither you nor your authorised representative is at the delivery address to accept delivery, we may either leave the Goods at the delivery address or return the Goods to the nearest Showroom, and you will need to collect the Goods from the Showroom, or pay for redelivery of the Goods.
(f) You must ensure that clear, safe access is provided at the delivery address for the Goods, which is free from harm or risk to safety when the Goods are delivered either by us, or our delivery partner. If the party delivering the Goods deems it to be unsafe to deliver the Goods, they may, at their sole discretion, decline to deliver the Goods at that time, and you will need to pay for the redelivery of the Goods when the delivery address has been made safe.
(g) Title to the Goods will remain with us or our supplier until you have paid us the Price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Goods.
(h) If we are delivering the Goods to you, risk in the Goods will pass to you immediately upon delivery of the Goods to the delivery address. Once risk in the Goods passes, you will be solely responsible for them. It is your responsibility to confirm that the Goods delivered are complete, undamaged or are otherwise supplied in accordance with the Order before you accept delivery of the Goods.
(i) If you are collecting your Goods from one of our Showrooms, we will contact you when your Order arrives using the contact details you provided when placing your Order. All Goods must be signed for either by yourself or your authorised representative. If for any reason you or your authorised representative are unable to collect the Order on the nominated collection date, you must contact us to arrange another collection time. If you do not collect the Goods on the agreed collection date and you have not arranged a new collection date within 28 days of being notified by us that your Order has arrived in our Showroom, we may at our absolute discretion, either charge a daily storage fee or we will be entitled to assume that you have cancelled your Order and we may resell the Goods to another customer. In respect of any Goods which remain uncollected in accordance with this clause and which we do not normally stock or are Goods which are custom made goods, you acknowledge and accept that you forfeit any payment made towards the Price.
7. Returns and Refunds
(a) We do not accept returns or give refunds for change of mind or other circumstances.
(b) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. If you are a consumer under the Australian Consumer Law, our Goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
(c) Where you return the Goods to us to seek an Australian Consumer Law remedy, in most situations, you will need to cover any associated costs (for example delivery costs) of you returning the Goods to us. In certain circumstances, where the Goods are too bulky, too heavy or too difficult to move, we may be responsible for the collection of the Goods.
(d) Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch new or repaired replacement Goods or refund you the Price of the relevant Goods. Please contact us for further information.
8. Distribution or transformation of our Goods
(a) If you purchase our Goods the purpose of re-supply (in an altered form or condition or to be incorporated into other goods) or for the purpose of using them up or transforming them in trade or commerce in the course of a process of production or manufacture or in the course of repairing or treating other goods or fixtures on land, the following clause applies to you.
(b) Without limiting and in addition to any other obligation under these Terms, you agree to:
- not do anything that may adversely affect our goodwill, brand or reputation (or that of the Goods);
- comply with all guidelines and procedures made available to you by us in relation to the distribution or transformation of the Goods;
- obtain, and provide to us, any access, consents, approvals, permits, licences and assistance (including information or documentation) necessary to enable us to comply with our obligations under these Terms or under any laws;
- immediately inform us of any issues, concerns or matters which may (directly or indirectly) adversely affect our reputation or brand (or that of the Goods), including where you have become aware of a Good being defective, and cooperate with, and assist, us to respond to, or rectify or remedy, any such issues, concerns or matters; and
- not make or offer any warranty or guarantee, or make any representation, in relation to the Goods, other than those warranties, guarantees or representations expressly stated in the material provided by us.
(c) If the Australian Consumer Law applies to us as a manufacturer, nothing in these Terms excludes your rights under the Australian Consumer Law. You agree that our Liability for any Goods is governed solely by the Australian Consumer Law and these Terms. Despite anything to the contrary, to the maximum extent permitted by law:
- if you re-supply the Goods to a consumer (as defined under the Australian Consumer Law), you may only commence a claim against us under the Australian Consumer Law within 3 years after the earlier of the date you received payment with respect to the Goods from a consumer or the date on which a consumer commenced proceedings against you for the Goods; and
- if the Goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our maximum aggregate Liability to you for the Goods will be an amount equal to the lowest of the cost of:
- replacing the Goods;
- obtaining equivalent Goods; or
- having the Goods repaired.
(d) Subject to your rights under the Australian Consumer Law, we exclude all express and implied warranties, and all material, work and services (including the Goods) is provided to you without any warranties of any kind, either express or implied, whether in statute, at law or on any other basis.
(e) This clause will survive the termination or expiry of these Terms.
9. Quality of Goods and Natural Stone Goods
(a) You acknowledge that our natural stone Goods are subject to earth variations in colour, grain structure and veining.
(b) Certain Goods of ours have product specification guides which are available on our Site.
(c) The table below is the world standard ‐ Tolerances of stone tiles. Size variations of natural stone products are deemed 1st quality when they fall within these tolerances:
10. Installation and laying
(a) You should inspect the Goods for any obvious visual defects prior to laying them. If you are not satisfied with the quality of the Goods prior to laying them, then we will assist you to repair, replace or refund the Goods. Once the Goods have been laid, and subject to your rights under the Australian Consumer Law (if you are considered a consumer under the Australian Consumer Law), we will not be liable for any Goods with obvious visual faults.
(b) We recommend that our natural stone Goods should only be laid by experienced licensed stone fixers. If the person laying the natural stone Goods is not experienced, your Goods may be damaged. Subject to your Australian Consumer Law rights, we will not be liable for any damage or breakage to Goods after delivery (including during the laying of the Goods) or for any loss you incur as a result of such damage or breakage.
(c) We may provide you directly or through our Site with contact details of third party stone fixers who could lay your natural stone Goods. This is not a recommendation by us for you to seek their advice or to use their services. We make no representation or warranty about the third party advice or provision of services, and we disclaim all responsibility and Liability for the third party advice or provision of services, or failure to advise or provide services.
(d) Natural stone Goods should not be cleaned with acid or acid based industrial cleaners. It is recommended that you seek advice on all cleaning needs.
(e) Due to the different composition of natural stones and tiling surface areas it is recommended that you seek advice on the application process from a tile adhesive expert.
(f) We recommend that you seek advice on pre sealing and sealing aspects of natural stone.
(g) Hints for stone installation before installation:
- Stone tiles are often packed into crates very tightly, are wet at the point of production and may have some residue from the various finishing processes employed. Because of this it is recommended that stone tiles are washed and are allowed to dry completely before every stage of the installation process. They will often lighten in colour as they dry.
- Dry tiles are necessary prior to installation as any unusual tonal markings can be placed in less visible areas. At the point of installation always ensure that stone tiles are mixed to ensure consistency in distribution of any such variation. This will mean opening all crates or pallets of materials supplied.
- Minor damage such as edge chipping is often caused in packing or unpacking tiles, and should be expected, it is deemed normal practice for these to be used as cuts during the installation. Un‐Calibrated stone tiles need to be graded prior to installation; the thicker tiles will dictate the floor level and should be installed first with thinner tiles being bedded up with an appropriate large format floor adhesive.
- Dimensions listed are nominal as slight variation in size and thickness can occur with most stone.
- All backgrounds to be tiled should be flat, level, clean, dry, and free of dust, grease and any loose material.
- Make sure that you have discussed your requirements fully with your stone fixer and that they are familiar with the product to be fixed and your site.
- Lighting on site during fixing should be as similar as possible to that which will be present in the final situation.
- All Stone tiles must be solidly bedded, with 100% adhesive coverage; cement or gypsum‐based tile adhesives are the most appropriate for this. Some travertine or large format tiles may have to be ‘buttered’ with adhesive on the back in order to ensure complete adhesive coverage.
- Tiles should occasionally be lifted during the laying process to ensure that sufficient compaction and full bed adhesion is being used.
- Fast setting adhesives are advisable so that the moisture disperses quickly from the stone. This helps to prevent various reactions that could be caused by the moisture retention of the tile.
- Some tiles require the use of specific adhesives to ensure problem-free fixing; please speak to us in order to obtain the best advice for your specific circumstances.
- Light Coloured materials generally require fixing with white adhesives to prevent possible discolouration within the body of the stone itself and also to prevent shadowing effect associated with light coloured materials.
- Flexible adhesives, combined with further substrate preparation, are required when the substrate is wood, or floor.
- For uncalibrated Stone tiles, the appropriate Large Format Floor Adhesive should be used to accommodate the variation in tile thickness and associated increase in adhesive bed. This will be most noticeable if laying a mix of sizes in an uncalibrated material.
(i) Grouts and silicone:
- Grout joints are in place to allow for any movement of tiles and should be a minimum of 3mm; it is not possible to ‘butt‐joint’ tiles with the exception of Split face feature walls materials which are designed to be fitted this way, although some grouting may be required dependant on the site.
- Stone tiles with a textured surface tend to have grout joints of 6‐10mm, whereas smoother Honed and Polished stones can be jointed at about 3‐5mm.
- The width of joint selected should be sufficient to accommodate any variation in tile.
- When fixing a mix of sizes such as French pattern, the grout gap will vary in width due to the layout of the tiles in the pattern.
- Grouts are available in a variety of colours to best suit your choice of grout colour will also have a bearing on the colour of adhesive required as a grey adhesive may shadow through a light grout.
- Grouting should not take place for at least 12 hours after the tiles have been laid. Grout joints should be completely clear of any building dust or residue.
- ‘Slurry’ grouting with the appropriate colour with grout fortifier is necessary with unfilled Travertine, some Limestone and occasionally with other tile types, to fill naturally occurring pits.
- Any grout residue on the surface of the tiles should be wiped off as part of the grouting process and it is recommended to perform an intermediate clean. Any grout residue left on the surface may prove difficult to remove if left for too long.
- All stone tiles should have an initial sealant coat after fixing but prior to grouting as some tiles may absorb pigments from the cementitious.
- Heavily pigmented grouts may be subject to efflorescence as the salts which hold in the pigmentation are released as part of the drying.
- All silicone used must be non-acid cure brands.
(a) If, at any time, we retain legal title or ownership in the Goods under clause 6(g), you agree that:
- The Terms are a security agreement;
- This clause creates a security interest in all present and after acquired Goods;
- We are a secured party relating to the Goods and any proceeds of the Goods, and we may register our security interest under the PPSA Law;
- We may, by notice to you, require you to take all steps we consider necessary to ensure our security interest in the Goods and proceeds of the Goods is enforceable, and to perfect, or better secure our position as a first ranking security;
- You must comply with a notice from us under this clause at your cost;
- You must promptly inform us of any change to information that you provide to us under this clause; and
- We are not obliged to give any notice or provide copies of any documents under the PPSA Law (including notice of a verification statement) unless the notice is required by law and cannot be excluded.
A term that is in italics in clause has the meaning given in the PPSA Law. PPSA Law means the Personal Property Securities Act 2009 (Cth) (PPS Act) and regulations made under the PPS Act, as amended from time to time, and any amendment made to any other legislation as a consequence of the PPS Act.
(a) Despite anything to the contrary, to the maximum extent permitted by law:
- our maximum aggregate liability arising from or in connection with the Terms (including the Goods and/or the subject matter of the Terms) will be limited to, and must not exceed the portion of the Price paid by you to us for the Goods the subject of the relevant claim; and
- we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation and/or loss of use,
whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
(b) Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:
- loss of, or damage to, the Goods, or any injury or loss to any person;
- failure or delay in providing the Goods; or
- breach of the Terms or any law,
where caused or contributed to by any:
- event or circumstance beyond our reasonable control; or
- act or omission of you, your related parties or any party you use to assist you in laying, installing or otherwise using the Goods,
and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the Goods.
13. Collection Notice
(a) We collect personal information about you in order to contact and communicate with you, to respond to your enquiries, to process and dispatch your Orders and for other purposes you give us permission for.
(b) We may disclose that information to third party service providers who help us supply and deliver the Goods to you (including our delivery companies, inventory management software, information technology service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators and our business partners) or as required by law. If you do not provide this information, we may not be able to provide our Goods to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Australia.
(c) By providing personal information to us, you acknowledge we will collect, hold, use and disclose your personal information in accordance with these Terms.
(a) Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with a senior representative of the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
(b) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your Order. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
(c) Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control, including but not limited to, any natural disaster, terrorism or war or any epidemic, pandemic or government sanctioned shutdown (including in relation to COVID-19).
(d) Waiver: Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing.
(e) Relationship of parties: These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.
(f) Photographs: If you provide us with photographs of the Goods including via email or by tagging us on social media, you consent to us publishing such photographs and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.
(g) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
(h) Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.
(i) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
(j) Entire agreement: The Terms contain the entire understanding and agreement between you and us in respect of their subject matter.
(k) Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an Order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any Order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your Order.
(l) Governing law: These Terms are governed by the laws of Victoria. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
For any questions and notices, please contact us at:
Grayville Pty Limited, trading as R.M.S. Indian Traders (ABN 26 006 903 000)
Address: 6 Nevada Crt, Hoppers Crossing
Phone Number: 03 9748 7788
Last update: 31 July 2020