Terms and Conditions

Payment and Title of Goods

The Customer must pay for the Goods in cash, by cheque (for authorised Customers only), by credit card (excluding American Express and Diners Club) or by any other method of payment specified by the company Grayville Pty ltd trading as RMS INDIAN TRADERS and referred as RMS throughout.

Payment is only received by RMS when it receives cash or when the proceeds of other methods of payment are credited and cleared to RMS bank account. The legal and equitable title of the Goods will only be transferred from RMS td to the Customer when the Customer has met and paid all that is owed to RMS on any account whatsoever. The Customer acknowledges that until the Customer has met and paid all that is owed to RMS Risk in the Goods passes to the Customer upon delivery or handover (including all risks associated with unloading) or upon title in the Goods passing to the Customer, whichever is the earlier.

The Customer shall not be entitled to make any claim against the RMS after material has been fixed;

RMS recommends that Natural Stone Products should only be laid by experienced Licensed Stone Fixers. Inexperience with these materials can result in damage to the product. RMS shall not be liable for any damage or breakage whatsoever occurring after delivery or for any loss incurred by the Customer or fixers as a result of such damage or breakage;

RMS accepts no responsibility in respect of any minor variations between samples shown to the buyer and actual tiles supplied.

Natural Stone is a product of the earth variations in colour, grain structure and veining are to be expected in tiles and slabs, RMS Traders shall not be liable for any such variations.

Return of Goods

The Customer may reject and return Goods to RMS provided that: are wrongly supplied, defective or not in accordance with the Contract; the Goods are returned within one month of the date of the invoice or account issued by RMS in respect of those Goods; The Customer notifies RMS of the invoice or account number in respect of the Goods to be returned; the Goods are returned in the original state or condition in which they were supplied, and remain in original boxes or crates, together with all packaging and instruction material; Goods are in as new condition as is reasonably possible, and are from current stock held in store by RMS and, if applicable, matching current stock shade. All Goods returned by the Customer are subject to assessment by RMS, and RMS may, if permitted by the Australian Consumer Law or any other law, refuse to accept the return of the Goods at its sole discretion. Unless RMS and the Customer otherwise agree in writing, the Customer will bear the costs of delivery when returning any Goods. Subject to the Customer’s rights under the Australian Consumer Law, the following Goods cannot be returned by the Customer to RMS under any circumstances: those that were specially made, sourced, ordered or purchased for the

Customer; those that were used, installed, laid, damaged or altered in any way by the Customer; those that were sold to the Customer at wholesale or discounted prices, or as second grade quality; or those that are no longer in stock in store by RMS subject to a restocking fee. The RESTOCKING fee with be 25% of the price (plus GST).


The Customer will, unless RMS and the Customer otherwise agree, bear the cost of delivery of the Goods. RMS Tiles will make all reasonable efforts to have Goods delivered to the Customer be the date agreed between the parties, but RMS will not be liable for: any failure to deliver, or delay in delivery, of Goods; any damage or loss due to unloading or packaging of Goods; and any damage to property caused upon entering premises to deliver the Goods. Upon delivery or collection and prior to laying, installation, or use of any Goods, the Customer will inspect the Goods as appropriate to the type, quantity, quality, aesthetics, appearance, shade, colours, layout patterns, suitability of purpose and any other characteristics of the Goods. If any goods are wrongly supplied or not in accordance with the Contract, the Customer may return those goods.

The table below is the world standard ‐ Tolerances of stone tiles

Size variations of natural stone products are deemed 1st quality when they fall within these Tolerances.

(vii) Wall and floor stone all finishes world standard

(aa) Tolerances of length and width 0.6 M2 and under + or ‐ 1.5mm
over 0.6 M2  + or ‐ 2.0mm

(ab)  Panels diagonals + or ‐ 4.0mm

(ac) Flatness, twist of panels + or – 2.0mm


  • The composition of this Green Marble includes a certain degree of copper which undergoes a chemical reaction when exposed to a strong alkaline solution (such as cement and water). It is therefore not possible to use cement or a cement based adhesive when fixing green marble tiles as this would cause burning or blistering to the tile’s Only a pure epoxy adhesive or recommend adhesives spread evenly over the entire back of the tile can be used when fixing these tiles, in addition grouting must also be done with a pure epoxy grout. On no account may cement or a cement based grout be used;
  • Natural Stone Products should not be cleaned with acid or acid based industrial It is recommended that you seek advice on all cleaning needs.
  • Due to the different composition of natural stones and tiling surface areas it is recommended that you seek advice on the application process from a tile adhesive
  • RMS recommends that you seek advice on pre sealing and sealing aspects of natural
  • The RMS shall not be liable in any respect for advice provided herein regarding the fixing, grouting, sealing or cleaning of the tiles nor shall RMS be liable for any damages or losses incurred as a result of any delay in delivery of materials or
  • It is recommended that stone should be blended .Work and blend from as many (boxes‐pallets or crates as possible) to achieve a uniform


Hints for Stone Installation BEFORE INSTALLATION

Stone tiles are often packed into crates very tightly, are wet at the point of production and may have some residue from the various finishing processes employed. Because of this it is recommended that stone tiles are washed and are allowed to dry completely before every stage of the installation process. They will often lighten in colour as they dry.

  • Dry tiles are necessary prior to installation as any unusual tonal markings can be placed in less visible areas or used in At the point of installation always ensure that stone tiles are mixed to ensure consistency in distribution of any such variation. This will mean opening all crates or pallets of materials supplied.
  • Minor damage such as edge chipping is often caused in packing or unpacking tiles, and should be expected, it is deemed normal practice for these to be used as cuts during the installation Un‐Calibrated stone tiles need to be graded prior to installation; the thicker tiles will dictate the floor level and should be installed first with thinner tiles being bedded up with an appropriate large format floor adhesive.
  • Dimensions listed are nominal as slight variation in size and thickness can occur with most Stone,
  • All backgrounds to be tiled should be flat, level, clean, dry, and free of dust, grease and any loose material and be as free of movement as
  • Make sure that you have discussed your requirements fully with your stone fixer and that they are familiar with the product to be fixed and your
  • Lighting on site during fixing should be as similar as possible to that which will be present in the final


  • All Stone tiles must be solidly bedded, with 100% adhesive coverage; cement or gypsum‐based tile adhesives are the most appropriate for this Some travertine or large format tiles may have to be ‘buttered’ with adhesive on the back in order to ensure complete adhesive coverage.
  • Tiles should occasionally be lifted during the laying process to ensure that sufficient compaction and full bed adhesion is being
  • Fast setting adhesives are advisable in order that the moisture disperses quickly from the
  • Stone. This helps to prevent various reactions that could be caused by the moisture retention of the tile.
  • Some tiles require the use of specific adhesives to ensure problem-free fixing; please speak to us in order to obtain the best advice for your specific
  • Light Coloured materials generally require fixing with white adhesives to prevent possible discolouration within the body of the stone its self and also to prevent shadowing effect associated with light coloured
  • Flexible adhesives, combined with further substrate preparation, are required when the substrate is wood, or floor
  • For uncalibrated Stone tiles, the appropriate Large Format Floor Adhesive should be used to accommodate the variation in tile thickness and associated increase in adhesive bed This will be most noticeable if laying a mix of sizes in an uncalibrated material.


  • Grout joints are in place to allow for any movement of tiles and should be a minimum of 3mm; it is not possible to ‘butt‐joint’ tiles with the exception of Split face feature walls materials which are designed to be fitted this way, although some grouting may be required dependant on the
  • Stone tiles with a textured surface tend to have grout joints of 6‐10mm, whereas smoother Honed and Polished stones can be jointed at about 3‐5mm.
  • The width of joint selected should be sufficient to accommodate any variation in tile
  • When fixing a mix of sizes such as French pattern, the grout gap will vary in width due to the layout of the tiles in the
  • Grouts are available in a variety of colours to best suit your choice of The choice of grout colour will also have a bearing on the colour of adhesive required as a grey adhesive may shadow through a light grout.
  • Grouting should not take place for at least 12 hours after the tiles have been Grout joints should be completely clear of any building dust or residue.
  • ‘Slurry’ grouting with the appropriate colour with grout fortifier is necessary with unfilled Travertine, some Limestone and occasionally with other tile types, in order to fill naturally occurring pits and
  • Any grout residue on the surface of the tiles should be wiped off as part of the grouting process and it is recommended to perform an intermediate Any grout residue left on the surface may prove difficult to remove if left for too long.
  • All stone tiles should have an initial sealant coat after fixing but prior to grouting as some tiles may absorb pigments from the cementitious
  • Heavily pigmented grouts may be subject to efflorescence as the salts which hold in the pigmentation are released as part of the drying

All silicone used must be non-acid cure brands.

Free Samples

  • The customer can select up to three (3) tile or paver samples
  • Tile or paver samples are free of charge to the customer, shipping will cost $9.90.
  • Tile or paver sample sizes are up to 200mm x 200mm